SHIPPING & RETURNS

SHIPPING & RETURN POLICY

Our shipping methods are designed to ensure that your purchases arrive safely and promptly. We use reliable carriers and carefully package each order to prevent any damage during transit. We aim to provide a seamless shipping experience at reasonable costs.

If you’re unsatisfied with your product, please contact us at haloluminarycandle@protonmail.com. Include your order information and the request in the subject line.

All returns must be processed within 14 days of receiving your order and require proof of purchase (e.g. your order number, order confirmation email, receipt, etc).

If your order arrived damaged or if you're experiencing an issue with your product, please include photos and a detailed description in your email, and we'll get started on your exchange or replacement order ASAP.

REFUNDS & EXCHANGE POLICY

Refunds are processed on unused, undamaged products only. Please return your items back to Halo luminary Candle Co. in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken.

Refunds are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3-10 business days.

Exceptions: we do not accept returns or offer refunds on discounted or sale items, including products purchased during a promotion or gift cards.